Returns & Exchanges
We take pride in the quality of our products and want you to be happy with your purchase. Please read the information below before requesting a return or exchange.
Please contact us before returning any product. Items returned without prior approval may not be accepted.
Our Policy at a Glance
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Return Requests
Please contact us within seven days of receiving your order if you would like to request an eligible return or exchange.
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Proof of Purchase
Your order number, invoice or original till slip is required for all return and exchange requests.
Eligible Returns
Eligible products may be considered for a return or exchange when you contact us within seven days of receiving your order.
To qualify, the product must be:
- Unused, unworn and unwashed
- In the same condition in which it was received
- Returned with all labels, tags and accessories
- Inside its original packaging or box
- Free from perfume, makeup, deodorant, marks, stains and odours
- Accompanied by valid proof of purchase
The customer is responsible for the delivery cost of returning a product where the return is not due to an error by Unique Hijabs.
Please do not send an item back until your request has been acknowledged and return instructions have been provided.
Damaged, Defective or Incorrect Products
Please inspect your order as soon as it arrives. If you receive a damaged, defective or incorrect product, contact us as soon as possible.
For damage noticed upon delivery, we recommend notifying us within 48 hours so that we can assist promptly and, where applicable, lodge a courier claim.
What to send us
- Your order number
- A clear description of the problem
- Clear photographs of the product
- Photographs of the packaging where delivery damage is involved
Once the product has been assessed and the issue has been confirmed, we will advise you of the available resolution.
Where an item is confirmed to be defective, damaged upon delivery or incorrectly supplied, Unique Hijabs will assist with the return arrangements.
What Is Not Considered a Defect?
Incorrect Choice
Choosing the incorrect colour, size or style does not mean that the product is defective.
Screen Colour Differences
Minor colour differences caused by screen settings, lighting or photography are not normally considered defects.
Wear and Tear
Damage caused by normal wear, improper care, washing, misuse or incorrect storage is not considered a manufacturing defect.
Customer Damage
Pin holes, pulls, stains, makeup, perfume, alterations or damage occurring after delivery are not manufacturing defects.
Sale, Made-to-Order and Special Products
Sale Products
Sale and clearance products are not accepted for change-of-mind returns or exchanges.
Please contact us if a sale product is damaged, defective or incorrectly supplied.
Made-to-Order Products
Products made according to your selected specifications may not qualify for a change-of-mind return.
Please contact us if your made-to-order item is damaged, defective or does not match the confirmed order.
Hygiene Considerations
Used, worn, washed or opened products that cannot safely be resold may not be accepted for a return or exchange.
Please examine products carefully before wearing or washing them.
Refunds and Store Credit
Once your returned product has been received, it will be inspected. We will then notify you whether the return has been approved and advise you of the next step.
Approved returns
Approved voluntary returns may be processed as a discount code, store credit or exchange, depending on the circumstances and the agreement reached with the customer.
Where a monetary refund is approved, the method and processing time will be confirmed with you.
Original delivery charges and return delivery charges are generally not refundable where the return is not due to an error by Unique Hijabs.
Gift Returns
Products received as gifts may be considered for a return or exchange, provided that the original proof of purchase is supplied.
Accepted proof of purchase includes:
- The original online order number
- The original invoice
- The original showroom till slip
Without proof of purchase, we may be unable to process the return or confirm the original price paid.
This is necessary because prices may differ during promotions, sales and different purchasing periods.
How to Request a Return
1
Contact Us
Email or WhatsApp us with your order number and the reason for your return.
2
Send Photographs
Where the product is damaged, defective or incorrect, include clear photographs.
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Wait for Instructions
We will review your request and provide the correct return address and instructions.
4
Return the Product
Package the product securely and use a trackable delivery service.
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Inspection and Outcome
Once received, the item will be inspected and we will contact you regarding the outcome.
Return Shipping
Customers are responsible for return delivery costs where the return is not due to a defect, damage or error by Unique Hijabs.
We strongly recommend using a trackable courier service. Unique Hijabs cannot take responsibility for a return parcel that does not reach us.
Please package the item carefully. Damage caused by inadequate return packaging may affect the outcome of the return.
Need help with a return?
Contact us before sending your product back and our team will guide you through the process.