Your privacy is important to us. This Privacy Policy explains how Unique Hijabs collects, uses, stores and protects personal information when you visit our website, create an account, contact us or place an order.
Last updated: 31 July 2026
We process personal information only where reasonably necessary to operate our business, fulfil orders, communicate with customers and comply with our legal obligations.
We collect information needed to process orders, arrange delivery and assist customers.
We use reasonable technical and organisational safeguards to protect personal information.
You may request access, correction or deletion and may unsubscribe from marketing.
For purposes of this Privacy Policy and the Protection of Personal Information Act, 4 of 2013, Unique Hijabs is the responsible party for the personal information described in this policy.
We do not intentionally store your full payment-card number or security code.
We may collect personal information:
Where information is required to process an order, arrange delivery or comply with a legal obligation, failure to provide it may prevent us from completing the requested service.
To confirm stock, receive payment, prepare products, arrange collection or delivery, provide tracking and manage returns.
To answer questions, assist with colours or sizes, resolve complaints and communicate about an order.
To enable account access, order history, saved addresses and account administration.
To understand website usage, correct errors, maintain security, prevent fraud and improve the shopping experience.
To send product news, promotions, discounts, restock alerts or competitions where permitted and according to your communication preferences.
To maintain transaction records, respond to lawful requests, protect legal rights and comply with accounting, tax and consumer obligations.
Depending on the circumstances, we process personal information because:
Processing is necessary to take steps requested by you or to fulfil our agreement with you.
You have voluntarily agreed to a particular use, such as receiving selected marketing communications.
The information is needed to comply with applicable law, record-keeping or lawful regulatory requests.
The use is reasonably necessary to operate, secure or improve our business without unfairly affecting your privacy rights.
Payments may be processed through banks or third-party payment gateways such as PayFast.
These providers process payment information according to their own security and privacy practices. Unique Hijabs generally receives confirmation of the payment, payment status and limited transaction information rather than your complete card details.
EFT customers may provide a proof of payment containing their name, banking details, payment reference and transaction information. This information is used only to identify and confirm the payment, maintain records and resolve payment queries.
For payment details, please read our Payment Options page.
We share the information reasonably required to deliver or make your order available for collection. This may include your name, delivery address, telephone number, email address, parcel details and selected collection point.
Information may be provided to courier and collection providers such as Fastway, Aramex, The Courier Guy or PUDO, depending on the delivery method selected.
Courier and collection providers process this information for purposes such as creating delivery labels, providing tracking, contacting recipients, completing delivery and managing delivery queries.
For delivery information, please read our Shipping & Delivery Policy.
With your consent, or where otherwise permitted, we may send marketing communications by email, WhatsApp or another selected channel.
Marketing messages may include new products, promotions, competitions, discounts, restock alerts and business updates.
Unsubscribing from marketing does not automatically delete order or transaction records that we are required or permitted to retain.
Cookies are small files stored on your device when you visit a website. We may use cookies and similar technology to:
Some cookies are essential for the website to operate. Other cookies may be optional and, where applicable, can be managed through the cookie notice, browser settings or privacy controls available on your device.
Disabling certain cookies may affect account, cart or checkout functionality.
We do not sell personal information to advertisers. We may share limited information with trusted parties where reasonably necessary for the purposes described in this policy.
Some website, cloud, email, social-media, payment, analytics or communication providers may process or store information outside South Africa.
Where personal information is transferred across borders, we take reasonable steps to use providers and arrangements that offer an appropriate level of protection or another lawful basis for the transfer.
We keep personal information only for as long as reasonably necessary for the purpose for which it was collected, or as required or permitted by law.
Kept for customer service, accounting, tax, warranty, dispute and legal record-keeping purposes.
Kept while the account remains active and for a reasonable period afterwards where needed.
Kept for as long as reasonably necessary to respond, maintain records and manage disputes.
Kept while you remain subscribed and afterwards where needed to record an unsubscribe request.
When information is no longer required, we will take reasonable steps to delete, destroy or de-identify it, subject to lawful retention requirements and technical backup cycles.
We use reasonable technical and organisational measures designed to protect personal information from loss, misuse, unauthorised access, alteration, disclosure or destruction.
These measures may include:
No website, transmission or storage system can be guaranteed to be completely secure. Customers should also protect account passwords and avoid sending unnecessary sensitive information through unsecured channels.
If we have reasonable grounds to believe that personal information has been accessed or acquired by an unauthorised person, we will investigate, take reasonable steps to limit the impact and provide notifications where required.
Any notification may include information about what occurred, the information affected, steps we have taken and actions you can consider to protect yourself.
Request confirmation of whether we hold personal information about you.
Request access to your personal information, subject to applicable procedures and lawful limitations.
Ask us to correct information that is inaccurate, incomplete, misleading or out of date.
Request deletion or destruction where we are no longer authorised or required to retain the information.
Object to certain processing where you have valid grounds under applicable law.
Withdraw marketing consent or object to direct-marketing communications at any time.
Email info@uniquehijabs.co.za with the subject line Privacy Request.
Please describe your request clearly and provide enough information for us to locate the relevant records. We may need to verify your identity before disclosing, changing or deleting information.
Certain requests may be limited where information must be retained by law, is needed for legal claims or concerns the rights of another person.
Our website and online store are intended for customers who are legally able to place an order or who are assisted by a parent or legal guardian.
We do not knowingly request more personal information from children than is reasonably necessary. A parent or legal guardian should place and manage an order on behalf of a child where appropriate.
Please contact us if you believe that a child has supplied personal information without appropriate permission so that we can review the matter.
Our website may contain links to third-party websites, social-media platforms, payment services or courier tools.
We do not control the privacy practices of these independent services. Please review their privacy notices before providing personal information through their websites or platforms.
Messages sent through WhatsApp, Instagram, Facebook or another platform are also subject to that platform’s own terms and privacy practices.
We may update this Privacy Policy when our website, services, service providers, business practices or legal obligations change.
The latest version will be published on this page with an updated date. Material changes may also be communicated through the website or another appropriate channel.
Please contact us if you have a privacy question, wish to exercise a right or believe that your personal information has been handled incorrectly.
You may also lodge a complaint with the Information Regulator of South Africa if you believe that your personal information has been processed contrary to applicable data-protection law.
Visit the Information Regulator’s official website for current complaint procedures and contact details.
View complaint informationContact us to update your details, change your marketing preferences or submit a privacy request.